Keep the ideal place to work, where our multicultural staff give their best, every day.
Offer an innovative high-quality service that exceeds expectations.
Consolidate our network of loyal, honest and successful partners maximizing the return on investment to shareholders.
Inspire responsible resource management by means of our work.
Guarantee our client satisfaction for incentives, meetings and AD-HOC events through our quality management system, providing memorable experiences, in conjunction with our worldwide alliance with Hosts Global.
Always aim for 100% overall customer satisfaction.
It is our company’s commitment to always act with our 10 world class BASIC VALUES, where everything is done with:
- The client cometh first
The first of the Ten Commandments announced by Moses said we should give
“Love to God above all things.”
In business terms:
“we shall worship our client above everything else”
- We shalt not consider anything to be impossible
Although miracles may take a little longer, we shall do our best to deliver everything a client wants. And often even more.
- We shalt honor (fulfill) everything we promise
If we promise something, we will fulfill the client’s expectations.
- The client deserveth more than he (or she) expects
Because a satisfied client returneth, and recommended our services to others.
- Our company’s reputation dependeth on all of us
Every IVI team member assumes a huge responsibility: maintaining our excellent reputation by helping make a client very happy.
- We shalt value our own people as we value our clients
We loveth our own people, because it is written that only a happy and satisfied associate can satisfy a client.
- The client is the sole judge of the quality of our service
We knoweth that if just one associate fails, the penalty is severe – the client will go home with an unhappy opinion of us.
- We shalt not covet praise unless we strive constantly to earn it
Our quality system based on the ISO 9001 standard does not guarantee perfection. It is the hardworking people at IVI DMC Enterprises, dedicated to putting smiles on clients’ faces, that make us effective.
- We shalt not forget there is always room for improvements
We know we must always strive to raise our performance standards to stay ahead of our Competitors.
- Our solar system containeth no Superstars
We work as a team on more important goals: doing everything possible, every day, to show that we are the only DMC worthy of the client’s business.
We, the BLUE-BEES, a dysnaty with a soul, are committed to exceeding your expectations.
Because the world suddenly changed in 2020, IVI DMC Enterprises has changed too, so we pledge to remain those well-dressed people in white and turquoise blue uniforms, we remain so popular that after the coronavirus pandemic many people now identify us as the "the BLUE-BEES".
At IVI DMC we are as essential as bees to this planet and we aact as an extension of your own business, always providing our expertise and igenuity, but we are also funny and beautiful or handsome (not necessarily in that order).
We can fly faster than a "space rocket", and be in two or three different honeycombs at once, and are committed to doing everything legally and personalized to our clients.
You can find us flying back and forth in airports, historical and archeological sites, luxury resorts, charming hotels, golf courses, picturesque beaches, and even at the best restaurants in town.
We enjoy teamwork just like bees because it is fun and our passions is having fun while doing our job. We can do the impossible right away, "miracles may take a little longer".
Since 1986, we have alwaays worked passionately and devotedly with just one sole mission, to MAKE YOU LOOK GREAT.
Written & edited by:
Visionary, Founder & Seller of Dreams
“Do everything in love”
1 Corinthians 16:14
Incentives and Vacations International was founded as ground operator.
Upgraded to Full Service DMC Model (Being the first in Mexico to operate as a DMC).
Restructure to provide better service in the following areas, each one having its own management and staff:
IVI Destination Management – DMC Operations
Blueline – Ground Transportation
MexicoQuest – Web Business
TravelSmart – Travel
Puerto Vallarta & Riviera Nayarit office was founded.
Los Cabos office was founded.
Mexico City office was founded.
Costa Rica office was founded.
Friends of the Maya Foundation founded.
ISO 9001 is far more than a number. This Quality model was implemented in the year 2000 (9001-1998), (9001-2000), (9001-2008), in 2018 (9001-2015).
Safety and Security Department added.
Dominican Republic office was founded.
Our Cancun & Riviera Maya office obtains the ADMC accreditation by ADMEI.
DQuest.travel, a private CVB destination portal was created.
Cuba office was founded.
The name of Friends of the Maya Foundation is changed to Amigos of the Planet Foundation with the aim of helping the entire planet.
dQuest Shop, Gifts from LATAM to the World was created.
Our Puerto Vallarta office obtains the ADMC accreditation by ADMEI.
Our Los Cabos office obtained the ADMC accreditation by ADMEI.
The BLUE-BEE, our new mascot, was created.